Legal

Terms of Service

Updated September 30, 2026 · Draft pending attorney review

These draft terms describe the plans from Agent Lead Engine LLC ("we" or "us"). A separate signed agreement and any applicable waiver will govern your purchase. Contact us before paying if any part is unclear.

1. Plans and setup

Setup and monthly service amounts are agreed before starting. New or custom setup is $125/hour, billed in 15-minute increments ($31.25). Beta users have no usage limits for the first 30 days; monthly limits apply afterward and are agreed before starting. This usage allowance is not a free month. There are no five-hour caps.

2. Access by plan

On every plan, for the first 48 hours of setup, we use a separate setup login to finish the install. It is recorded and closes on its own. After that, on Care, we receive content-free health information and have no login to your server. On Managed, you grant limited menu-only access to settings, skills and power-ups. Managed access is a fixed settings menu, built so it cannot read chats, memory, files or tool data. We check this on your server before we use it, and every command shows in your access log. On Full Service, you may grant full access, including chats, memory, files and settings, after signing a separate waiver, and your assistant asks you by text for a YES before we get in. Our logins and changes are recorded in a log you can read. You can revoke access or downgrade, and we remove access beyond your new plan the same day.

3. Your accounts and ownership

Your DigitalOcean server, AI account, agent, tools, code and data are yours. The monthly plan price includes the provider costs needed for the plan; your accounts and ownership remain yours. You control their logins and billing. The texting line your assistant uses is set up and managed by us. Never send a password in a text, to us or to your assistant. Logins your assistant needs go only on your private Settings page. They are stored on your own server, and the assistant never sees the password itself. If you leave, the agent and tools stay on your server, and we help you switch to a chat app in your name. You can export your data. We stop our monitoring and support on request or when service ends.

4. Agreed service terms

Pricing and payment terms are agreed before starting and set out in your service agreement. Contact us with questions about your existing service or billing. Your accounts, ownership and data remain yours. We remove our access when service ends.

5. Power-ups and your decisions

Builder and Schedules add capabilities. AI can make mistakes or follow misleading content. Publishing tools requires your approval. The assistant drafts and builds; it does not log into your accounts or your website for you yet. You can power off your server from the DigitalOcean app. Review output before relying on it or sharing it.

6. Work we refuse

We will not build or run work that moves money or handles payments, payroll, taxes or accounting records. Do not put patient records, legal case files, Social Security numbers, card details or bank logins into the agent. We refuse spam, fake reviews, scraping against site terms and using the agent to pose as a human. The agent will not read your real mailbox or send as you. We do not provide legal, medical, insurance, tax or financial advice.

7. Support and booking

Unlimited support requests are included when something we set up breaks, and we fix those breakages at no charge on every plan. Support is open every day, 9 AM to 9 PM Eastern, with a response within two support hours. This is not a guarantee of a fix within two hours. Managed includes 1 hour of human support each month as four 15-minute credits, and Full Service includes 2 hours as eight 15-minute credits; each credit covers one 15-minute fix, change or question handled by a person. Care includes support but no monthly hours; individual hours on Care are $175/hour, billed in 15-minute increments ($43.75). Time beyond the included hours on Managed or Full Service, and new or custom setup, is $125/hour, billed in 15-minute increments ($31.25). A booked time is requested until we send a confirmation.

8. Other providers and results

DigitalOcean, AI providers, Stripe and other services have their own terms and prices. Their availability and output can change. We do not promise a business result, revenue or a number of hours saved. We are not affiliated with Nous Research, OpenAI, DigitalOcean or Cloudflare.

9. Text messages

When you sign up to text an assistant, you agree to receive text messages from Agent Lead Engine LLC at the mobile number you gave us. The texts are replies from your AI assistant and messages about your account, such as setup and support. Message frequency varies with how often you text it. Message and data rates may apply. Reply STOP to stop all texts. Reply HELP for help, or email info@agentleadengine.com. Carriers are not liable for delayed or undelivered messages. Agreeing to texts is not a condition of buying anything. The assistant is automated and can make mistakes; it writes drafts and you decide what to send.

10. Changes and contact

We may update these draft terms before they become final. Ask us questions at info@agentleadengine.com or through the contact page.