CrewBuddy by Agent Lead Engine

Legal

Privacy Policy

Updated October 1, 2026 · Draft pending attorney review

This draft explains what Agent Lead Engine LLC collects to provide its plans and how we use it. Contact us with questions before sharing information.

1. Information we hold

  • Billing: your name, email, plan, Stripe customer and payment status. Stripe processes card details; we do not receive your full card number.
  • Support: when you text us, we use your phone number and a ticket summary of up to 200 characters from your message to track your request and reply time. We also keep ticket status and notes.
  • Booking: your name, email, phone, session type and time. One-on-one member codes are stored as SHA-256 hashes for access checks. Booking details are transferred to our CRM so we can confirm and remind you.
  • Health: content-free metadata such as agent version, service status, errors by type, disk use, update status and power-up names. The health feed does not include chats, prompts, memory text, file names, tool data, contact names, IP addresses, URLs, secrets or raw logs.
  • Website: analytics may record pages viewed, device information and approximate location. Contact forms collect what you type.

2. How we use information

We use it to deliver your plan, monitor agent health, reply to support texts, book sessions, send reminders, handle billing and refunds, and understand site use. We do not sell your personal information.

3. Access to your server

For the first 48 hours of setup, we use a separate setup login to finish the install. It is recorded and closes on its own. After that, Care gives us no server login. Managed gives us limited settings access without chats, memory, files or tool data. Full Service may give us owner-approved, expiring access to content after a signed waiver. Each session requires approval and can be stopped. Our logins and changes are logged for you to inspect. You can revoke access, and a downgrade removes access beyond your new plan the same day. We do not copy your agent's private content into our health system.

4. Your accounts and providers

Your DigitalOcean server, AI account and AgentMail inbox are in your name. You enter and control their credentials. The texting line your assistant uses is set up and managed by us. Logins your assistant needs go only on your private Settings page and are stored on your own server; never send a password in a text. Netlify hosts this site and the booking data; Stripe handles payments; your phone carrier carries texts you send us; Twilio may carry booking reminders; our email provider carries confirmations; Google provides analytics. AI and enabled messaging providers also process prompts, replies and any material you choose to share, as needed to run the assistant. Owner-controlled storage does not mean information never reaches providers.

5. Keeping and deleting information

We keep billing records as needed for tax and legal records. Booking and support details are kept while needed to deliver service and handle questions. Health history supports troubleshooting and trend checks. You can ask us to see, correct or delete information we do not need to keep. When service ends, we can stop the health feed and remove our access. Removing a memory note does not erase chats, files, backups or provider records. Ask us about the scope and status of a deeper deletion request.

6. Your choices

You can ask what we hold, update contact details or request deletion by emailing info@agentleadengine.com. You can block analytics cookies in your browser. You can power off your agent from your own DigitalOcean account.

7. Text messages

If you sign up to text one of our assistants, we use your mobile number to send you its replies and messages about your account, such as setup and support. A texting service that we set up and manage carries those texts, and your phone carrier delivers them. We keep your number, the date you agreed and what you agreed to. We do not sell mobile numbers, and we do not share mobile numbers or text message consent with third parties or affiliates for their marketing. Reply STOP to any text to stop them, or HELP for help. A live demo, if arranged, is set up by Sam. During a demo, Sam can read the conversation to fix problems.

8. Changes

We will update this page when the attorney-reviewed version is ready. Contact us through our contact page.